FIELD CONTROLLER at GOLDBELL LEASING PTE LTD Hide Job Information

Job FunctionOPERATIONS
Reference NumberGBL/84
Advertised22 days ago
Experience Required1 to 2 years
Minimum QualificationNITEC
Job description
  1. To distribute the service & repair orders to the field Technicians depending on skill and automotive specialty.
  2. Monitor the progress of repairs and services
  3. Optimize vehicle repair turnaround time and repair cost.
  4. Promptly update the Customer Service Team on the vehicle status and completion timing to facilitate their communication with customers.
  5. Ensure that the service/repair order quotations includes all service /repairs cost.
  6. Ensure the quotations are provided to the Customer Service Advisors in a pre-agreed timeline.
  7. Monitor the process flow and make adjustments as necessary to improve efficiency.
  8. Coordinate the service standard of the sub-contractors
  9. Monitor the vehicles sent to the sub-contractors are serviced / repaired / returned to the Company within a pre-agreed timeline.
  10. Ensure all assigned jobs are carried out accordingly and completeness of documentation before handing over of completed vehicles to Customer Service team.
  11. Prepare all required reports.
  12. Performs ad hoc duties as assigned by Superiors
  13. To handle in-coming calls
Job Requirements

Academic : min NITEC (preferred in Engineering) Experience: min 1-2 years of coordination experience Character: Sense of Urgency, Customer Service Oriented, Office administrative skills, Email writing. Team player, able to work under pressure – handles both leasing and sales customer, directly liaise with customers on repair arrangement Gender: Open Race : Open Nationality : Singaporean or PRs

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Company Overview

Goldbell Group – A leading brand name in Singapore for Industrial Vehicles.

At Goldbell, we strive to anticipate needs and surpass expectations of all our clients. Being the leading brand name in industrial vehicles in Singapore, we are synonymous with ethical business practices, dependable services and quality in products. Goldbell Group is head quartered in Singapore and has operations in Australia, Malaysia, China & Vietnam. The Group employs more than 600 employees worldwide.

Goldbell Engineering was established in 1980 to pioneer our distribution business in the commercial vehicles segment. Today, Goldbell Engineering is the authorized distributor of many internationally renowned brands like Mitsubishi Fuso, Iveco, Fiat Professional, and more. We have over 60 years of combined experience in industrial vehicle leasing through our subsidiaries, Goldbell Leasing, STVE and Goldbell Car Rental. To emphasize on the importance of improving the services we provide to our leasing customers, Goldbell Corporation was incorporated in 2007 as a holding company for our leasing entities. Goldbell Corporation has now served more than 10,000 satisfied corporate customers.

Currently, Goldbell Group is the market leader in industrial vehicles, with clients in industries encompassing construction, logistics and warehousing, manufacturing, food and beverage, petrochemicals, the government sector and statutory boards among others. We strive to continuously meet our clients ever changing needs while becoming a total business solution partner to all of them.

The group consists of the following subsidiary:

  • Goldbell Engineering
  • Goldbell Corporation
  • Goldbell Leasing
  • Goldbell Car Rental
  • STVE
  • Horizon
  • Motorviva
  • Goldbell Financial Services
  • Goldbell Equipment Malaysia
  • Goldbell Equipment Vietnam
  • Aviation Equipment Leasing

Why join us?

With an exciting growth strategy, GOLDBELL is looking for diversified and creative individuals to join our GOLDBELL family.

 

If you want to reach your true potential, play an exciting and rewarding role, then apply to join GOLDBELL and let us bring out the best in you.

 

We are committed to provide total customer satisfaction; meeting customer requirements. Achieving it through our teamwork and constant improvement of our employees’ quality.

 

We strive to:

  • Value the individual and our working culture;
  • Enhance the quality, diversity and skills of our employees;
  • Provide a conducive and safe working environment.

As a forward-looking company, we understand the importance of employee’s satisfaction and well-being. We provide our employees with an extensive range of benefits including:

  • Multi-faceted exposure within the Group
  • Academic Advancement Opportunities
  • Attractive Pay Packages
  • Paid Annual Leave
  • Incentive Schemes
  • Performance Bonuses
  • Hospital and Surgical Insurance Coverage
  • Personal Accident Insurance Coverage
  • Medical Benefits
  • Staff Incentive Trips
  • Recreational Activities